Orders placed from 9/11-9/19 will ship between 9/20-9/27.

Shipping and Return Policies

Due to the current COVID-19 conditions, returns will not be accepted at the time.

If you are having an issue with your order, please contact me at 5931handmade@gmail.com to discuss next steps. Thank you!

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Shipping Policy

Processing and shipping will take between 6-10 business days for all orders. Shipping services will be provided through USPS. 5931handmade is not responsible for damages or mishandling of the product once it has been shipped. If you are experiencing an issue with your shipment, please contact your local post office for assistance.
 
I am not accepting orders outside of the United States at this time. We apologize for any inconvenience.

 

Return Policy


I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at 5931handmade@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at 5931handmade@gmail.com.


Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.